Legal

Terms of service

What we do, what we do not do, and what each of us is responsible for. In plain language, because terms nobody reads protect nobody.

Last updated: 5 September 2026.

1. Who these terms are between

These terms apply between you and e-Sevai4NRI, operated by Arvindh Selvam, based in Dubai, as an individual rather than through a registered company. Using this website or engaging the service means you accept them.

If a registered entity is established later, these terms will be updated to name it, and you will be told before it applies to your matter.

2. What the service is

We prepare Tamil Nadu land and property paperwork in advance for people living outside India, so that a trip home is spent completing the steps that legally require your presence rather than discovering what those steps are. In practice that means:

• Verifying records and checking what your case actually requires.
• Identifying and assembling the documents needed.
• Calculating stamp duty and registration fees in advance.
• Coordinating with a TNeGA-authorized e-Sevai centre, which performs the official transaction.
• Booking appointments where they can be booked ahead.

3. What the service is not

This distinction is the most important thing on this page.

• We are not a government service. We are not affiliated with, endorsed by, or part of TNeGA, the Tamil Nadu Registration Department, or any government body. Official transactions are executed through an authorized e-Sevai centre, not by us.
• We do not give legal advice. If your matter involves a title dispute, contested succession, litigation or anything requiring a legal opinion, you need an advocate. We will tell you when we believe that is the case.
• We do not give tax advice. Questions about TDS, capital gains, repatriation or your tax position in your country of residence require a qualified professional.
• We cannot change a government decision. We cannot make an authority approve something, waive a requirement, or move faster than it moves. We will not offer to, and you should treat any facilitator who does with suspicion.

4. Fees and payment

• The first conversation and the assessment are free. You pay nothing to find out whether we can help.
• You approve a fixed fee before work begins. We give you a written scope, timeline and fixed price. Work starts only after you accept it.
• Government charges are separate and passed through at cost. Stamp duty, registration charges and government fees are set by the authority, not by us. We show them separately from our fee so you can see exactly what went to the sub-registrar and what came to us. We add no margin to them.
• If we cannot do it, you pay nothing. If the assessment shows your case cannot be completed, or needs an advocate instead, there is no charge.
• If the scope changes, we re-quote. If your matter turns out to involve materially more than the assessment showed, we tell you and agree a revised fee before continuing. We do not present surprises at the end.
• Payment is by bank transfer or Wise. Details are sent in writing with your quote. We take no card payments and this website has no payment page.
• Nothing is due until you have a quote in hand. The conversation, the assessment, confirming what your case actually needs and which documents it takes — all of that happens before any money changes hands.
• A 10% deposit is due when work starts. That is after the case is confirmed, the steps and documents are clear, and you have accepted the written quote. Not before.
• The next 60% is paid against milestones set out in your quote. Which milestones apply depends on the case, so the split is agreed in advance and in writing rather than decided as we go.
• The final 30% falls due on completion. You therefore hold back nearly a third of the fee until the matter is actually finished, and at no point are you paying for work that has not been done. Your quote states the currency of each amount.
• Government fees are requested separately, once the amount is known. We do not collect them in advance and we do not fold them into our fee. When the authority’s charge is determined we send you the figure and you pay it. Government money therefore never sits with us, which is what makes “passed through at cost” something you can check rather than something you have to take on trust.

5. Cancellation and refunds

You may cancel at any time by telling us.

• Before work begins: nothing is owed, and anything already paid is returned in full.
• After work begins: we refund the portion of our service fee covering work not yet carried out. We keep the part covering work already done, and we will show you what that work was. Because payment is tied to milestones, in practice you will only have paid for stages already reached.
• Government fees already paid: these cannot be refunded by us. Stamp duty, registration charges and statutory fees paid to an authority are recoverable only through that authority’s own process, if at all.

If we cancel — because we cannot complete the matter, or because continuing would be improper — you receive a full refund of our service fee for work not delivered.

6. What we need from you

The work depends on what you provide. You agree to:

• Give accurate and complete information about the property and your relationship to it.
• Provide genuine documents. Submitting forged or altered documents to a government authority is a criminal offence, and we will end the engagement immediately and without refund if we discover it.
• Tell us about any dispute, litigation, encumbrance or competing claim you are aware of. Concealing one wastes your money and our time.
• Respond within a reasonable time when we need a decision or a document. Timelines assume you do.
• Attend in person, or grant a valid Power of Attorney, for the steps that legally require it.

7. Timelines

Any timeline we give is an estimate based on normal processing. Government offices, record availability, verification queues, public holidays and the condition of historic records all affect it. We will tell you promptly when something slips and why. We do not treat an estimate as a promise, and neither should you.

8. Responsibility and limits

We are responsible for doing our own work carefully, honestly and on the terms quoted. If we get something wrong through our own error, tell us and we will put it right at our cost.

We are not responsible for:

• Decisions made by government authorities, including refusal, delay, or a change in requirements.
• Consequences of inaccurate or incomplete information you gave us.
• Defects in title or ownership that pre-date our involvement.
• Losses arising from your travel arrangements, such as a trip booked around an estimated date that moved.

Except where the law does not allow it to be limited, our total liability is capped at the service fee you paid us for the matter concerned. We do not limit liability for fraud, or for anything that cannot lawfully be limited.

That cap is not an arbitrary figure. It reflects what we actually hold:

• Government charges are never ours. You pay them directly to the authority once the amount is determined. We do not collect them, hold them or route them through our fee, so they are not ours to refund and not within our liability.
• You never pay ahead of the work. The fee is released against milestones, so at any point you have paid only for stages already delivered.
• The registration portion is withheld until completion. The final 30% covers registration itself and is not due until the matter closes. If a transaction fails at that stage — a buyer or seller withdrawing, for instance — that portion has not been paid, and any part of the fee covering work not carried out is refundable under section 5.

In short, the cap is set at the only money we hold, and the payment structure is deliberately arranged so that money stays small.

9. Confidentiality

We keep your documents and circumstances confidential and share them only with the e-Sevai centre executing your transaction, or where the law requires disclosure. How we handle your information is set out in the privacy policy.

10. Ending the engagement

Either of us may end the engagement. We may end it if you ask us to do something improper, if you provide false documents, or if you stop responding for so long that the matter cannot proceed. If we end it for any reason other than the first two, the refund position in section 5 applies.

11. This website

The content here is general information about the service, not advice about your specific matter, and no client relationship is created by reading it or by submitting the callback form. We keep the site accurate but do not guarantee it is complete or current.

12. Governing law

These terms are governed by the law of India, and the courts of Tamil Nadu have jurisdiction over any dispute. This holds regardless of where you live, and regardless of where you first contacted us.

The reason is that the business operates in India. The service is performed in India, by an e-Sevai centre in Tamil Nadu, on property in Tamil Nadu, under Indian registration law. The point of contact happens to sit in Dubai, but no part of the service is carried out there and there is no UAE operation behind it. A contact address is not a place of business, and we do not treat it as one.

13. Changes to these terms

We may update these terms. The version that applies to your matter is the one in force when you accepted your written quote, not a later one. We will not change the terms of an engagement after you have agreed to it.

14. Contact

Questions about these terms: [email protected], or WhatsApp +971 50 628 5845.

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